Official Payments
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Cómo presentar una queja
Official Payments está a su disposición para ayudarle a resolver cualquier problema relacionado con nuestro servicio. As a first step, please contact Official Payments Customer Service Center for assistance in resolving any issue with our services. Please visit our FAQs section for complete details on Customer Service, including toll-free phone numbers and email contact information. You may also contact us by postal mail if you wish:

Official Payments Corporation
Customer Service Department
177 Technology Parkway
Auburn, AL 36830
Email: customerservice@officialpayments.com

If you feel that your question or issue with regard to the state, local or other payments provided by Official Payments remains unresolved after contacting us, you may contact the specific client to whom your payment was directed. The following U.S. states provide specific contact information regarding the money transmission services provided by Official Payments:


Residentes de Colorado

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
AVISO PARA CLIENTES

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with
YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

Si usted es un Residente de Colorado and have a Complaint about
THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY

TODAS las quejas se deben enviar por escrito. Complete el Formulario de Queja que se encuentra en el sitio web de la División Bancaria de Colorado y devuélvalo junto con cualquier documentación que respalde la queja por correo a la División Bancaria a:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob


Residentes de Minnesota

ADVERTENCIA AL CONSUMIDOR POR FRAUDE

Consumers are warned that fraud can and does occur. Please call Official Payments toll-free at 800-487-4567 to report fraud or suspected fraud.


Residentes de Texas

AVISO

If you have a complaint, first contact the consumer assistance division of Official Payments Corporation at 1-800-487-4567. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

En Persona o p/Correo .... Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Número de Teléfono ... 1-877-276-5554 (toll free)
Número de Fax ............ 1-512-475-1313
Correo Electrónico ...... consumer.complaints@dob.texas.gov
Sitio Web ..................... www.dob.texas.gov


Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • Una descripción completa de la queja y de los esfuerzos realizados para resolverla directamente con la institución.
  • Copias de cualquier tipo de documentación disponible que respalde la queja y los esfuerzos para resolverla.
  • Cualquier sugerencia con respecto a cómo prefiere resolver la queja.

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Copyright © 2017 Official Payments Corporation. All Rights Reserved.
Official Payments Corporation is a licensed money transmitter in 44 states, the District of Columbia, and Puerto Rico. Official Payments is not required to be licensed as a money transmitter in Indiana, Massachusetts, Montana, New Mexico, South Carolina or Wisconsin.
 
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